Retail Untangled
Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.
Podcasting since 2023 • 13 episodes
Retail Untangled
Latest Episodes
Episode 13: Returns: The silent killer of profits or a tool to build customer loyalty?
Amie Larter chats to JD Klausner, Senior VP of Business Development at Loop returns about how retailers can recognise the potential for returns to become a significant competitive advantage.
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19:58
Episode 12: How retailers can prioritise the delivery touchpoints shoppers expect
Amie Larter sits down with Taeressa Fawthrop, Chief Consumer Officer at Team Global Express to unpack what customers really want when it comes to their delivery experience.
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18:48
Episode 11: Why customer acquisition and loyalty are retailers’ biggest challenges today
In this episode of Retail Untangled, Amie talks to Toby Cumpstay, senior merchant success manager at Shopify, to discuss the challenges of acquiring new customers-and keeping them- in the Australian retail environment.
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Season 2
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Episode 2
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24:25
Episode 10: Why it’s crucial retailers deliver the same experience in-store as online
Amie sits down with Ben Cook, Regional VP of Growth at NewStore, to discuss the gap between online, mobile and in-store experiences customers are facing with retailers. What are the leaders doing right? And how can others enhance the customer e...
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Season 2
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Episode 2
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35:11
Episode 9: How collaboration can amplify impact and streamline your retail journey
Amie sits down with Alita Harvey-Rodriguez, founder of MI Academy and Hack Games, and Jack Howes, Head of Funding and Partnerships at Homie.They discuss the how collaboration can streamline operations, amplify impact, and maybe even cha...
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Season 2
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Episode 1
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27:22