In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of HumiiThey discuss where retailers are most commonly falling short in CX

In our final episode of the Shoptalk Fall series, Amie sits down with Sarah Engel, President of January Digital to discuss the changing customer expectations of brands across multiple channels, changing shopper demographics, and the essential r...

In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience. 

Amie talk to Cory Whitfield, Enterprise VP at Listrak about the importance of customer data, and why some retailers are struggling to turn it into actionable insights. Recorded at Shoptalk Fall Chicago.

Amie sits down with Nikhil Raj, chief business officer at Moloco about Retail media's emergence as a significant revenue source for major brands like Walmart and Amazon, and how smaller retailers might be missing out on the boom. Recorded at Sh...

Amie sits down with Daniel Hillyer, VP of Sales at Cymbio, to talk about the rise in popularity of marketplaces and third party sellers, and how brands that are slow to jump on board may be missing out. Recorded at Shoptalk Fall.

In this episode, recorded at Shoptalk Fall in Chicago, Amie spoke to Christine McAvoy, head of customer success at Brevo, about consumers’ evolving expectations of personalized communications and the opportunities for brands to step up their ga...

On the ground at Shop Talk Fall, Amie is joined by Diane Keng, CEO of Breinify, to discuss implementing artificial intelligence in the retail space – and the challenges companies face with planning, resources and legal considerations. ...

As US consumer shopping patterns change – dramatically in some categories – retailers need to be more nimble to recognise the trends and react to them. R.J. Hottovy, head of analytical research at Placer.ai, warns if they don't, they risk losin...

In this episode, Amie is on the ground at Shop Talk Fall and joined by Melissa Minkow, Director Retail of Strategy at CI&T. They discuss the tremendous opportunity mobile commerce presents for retailers to innovate, especially in the realm ...

Amie Larter chats to JD Klausner, Senior VP of Business Development at Loop returns about how retailers can recognise the potential for returns to become a significant competitive advantage. 

Amie Larter sits down with Taeressa Fawthrop, Chief Consumer Officer at Team Global Express to unpack what customers really want when it comes to their delivery experience. 

In this episode of Retail Untangled, Amie talks to Toby Cumpstay, senior merchant success manager at Shopify, to discuss the challenges of acquiring new customers-and keeping them- in the Australian retail environment. 

Amie sits down with Ben Cook, Regional VP of Growth at NewStore, to discuss the gap between online, mobile and in-store experiences customers are facing with retailers. What are the leaders doing right? And how can others enhance the customer e...

Amie sits down with Alita Harvey-Rodriguez, founder of MI Academy and Hack Games, and Jack Howes, Head of Funding and Partnerships at Homie.They discuss the how collaboration can streamline operations, amplify impact, and maybe even cha...

In this episode of Retail Untangled, Amie sits down with Lisa Sweeney, CEO of Business in Heels.In her most recent venture, Business in Heels, she supports organisations in achieving diversity and inclusion goals through outcomes-based ...

In this episode, Amie speaks with Helen Marsh, co-founder of  gift flick, about gift giving in Australia, especially around the recent research gift flick has done into the financial challenges now faced by consumers.

In this episode of Retail Untangled,  Amie sits down with Karlie Taylor, marketing manager of unified commerce platform Shopline, to discuss the opportunities for retailers within the AI-driven landscape

Consumers are cutting back and they've changed their spending behaviours and they're seeking more value. They're being a lot more discerning with their discretionary dollars. In this episode, Amie is joined by David Martin,  N...

In a crowded last-mile delivery market, dominated by a single major player, it might seem counterintuitive to launch a new entrant. In this episode, Amie speaks to Mark McGinley, CEO of Parca. Mark has over 20 years experience in la...

We see many retailers focusing on omnichannel through the lens of the business or marketing -- buzzwords like seamless, personalised or unified -- but what is the perfect omnichannel experience for customers?Amie Larter spoke to Michael...

In recent years, consumers have tended to prioritise speed when it comes to delivery. However, as cost of living concerns rise, value is fast becoming a greater factor in consumers' decisions. How should retailers respond?Amie Larter spo...

"We collect data online and in stores, we have transaction data, and oftentimes it's all kept in different places."