Retail Untangled
Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.
Podcasting since 2023 • 29 episodes
Retail Untangled
Latest Episodes
Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX
In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understand and serve their custom...
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31:02
Episode 28: Forget KoLs: Embrace the rise of micro- and nano-influencers
In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer.
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22:33
Episode 27: Investing in women leaders: Why ongoing development is non-negotiable
From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how companies that lea...
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19:45
Episode 26: CMOs are facing a perfect storm: Online brand engagement is falling. Here’s why.
From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-term retention.
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15:52
Episode 25: Why retailers must embrace payments as part of the overall customer experience
Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process's impact on the overal...
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35:54