Retail Untangled
Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.
Podcasting since 2023 • 23 episodes
Retail Untangled
Latest Episodes
Episode 23: Where retailers are most commonly falling short in CX
In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of HumiiThey discuss where retailers are most commonly falling short in CX
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27:43
Episode 22: Times of intense retail change offer opportunities – but not for boring brands
In our final episode of the Shoptalk Fall series, Amie sits down with Sarah Engel, President of January Digital to discuss the changing customer expectations of brands across multiple channels, changing shopper demographics, and the essential r...
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21:57
Episode 21: There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get
In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience.
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13:27
Episode 20: From information overload to actionable insights: Putting customer data to work
Amie talk to Cory Whitfield, Enterprise VP at Listrak about the importance of customer data, and why some retailers are struggling to turn it into actionable insights. Recorded at Shoptalk Fall Chicago.
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13:39
Episode 19: While Amazon, Walmart dominate retail media there is room for every retailer
Amie sits down with Nikhil Raj, chief business officer at Moloco about Retail media's emergence as a significant revenue source for major brands like Walmart and Amazon, and how smaller retailers might be missing out on the boom. Recorded at Sh...
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26:05